Which feature can change the columns that appear in lists?

Field sets are a powerful feature in Certinia PSA that enable administrators to customize the fields that are displayed in lists and other contexts. By utilizing field sets, you can define which fields appear in a particular list view, allowing for a highly tailored user interface that aligns with specific user needs or preferences.

When you create a field set, you select the fields you want to include, and this selection directly impacts the columns shown in the relevant lists or components where the field set is utilized. This flexibility is essential for ensuring that users have access to the information that is most pertinent to their roles, ultimately enhancing usability and efficiency.

In contrast, while record types and page layouts are important components of managing how data is viewed and interacted with, they do not directly dictate the specific columns included in list views. Record types help define different behaviors for records, usually impacting picklist options or available fields based on the type chosen. Page layouts control the arrangement of fields on individual record detail pages, rather than lists. Data views, on the other hand, generally refer to predefined ways to display data sets but are less about customizing specific columns in lists.

Thus, field sets stand out among the options provided as the feature specifically designed to manipulate the display of columns in lists effectively.