What actions can be performed within the feature console?

The feature console in Certinia PSA is designed to facilitate customization and configuration of various aspects of the platform. One of the primary actions that can be performed in this environment is adding fields and updating layouts. This capability is essential for tailoring the user interface and data entry forms to meet an organization’s unique needs. Modifying layouts helps in optimizing user interactions, ensuring that the most relevant information is easily accessible, and aligning the software with the business processes.

While user password changes, data deletion, and report generation are critical functionalities within any system, they are typically managed through different administrative settings or modules rather than through the feature console itself, which focuses on customization. Thus, the ability to add fields and update layouts stands out as the core functionality of the feature console.